Troubleshooting

Disabling Exclusive Mode in Windows (No Sound Troubleshooting)

For help when you've lost sound when using FxSound and other audio apps. You may need to turn off Exclusive Mode in your sound settings within Windows.

Can't Switch Playback Device in Windows When Using FxSound

FxSound acts as a virtual sound device in Windows, and in order to process your sound we need to be the default playback device in Windows. Learn more here.

Troubleshooting for No Sound When Using FxSound

If you've lost your sound when using FxSound you'll need to make sure that you've got the correct playback device selected within the FxSound app. Here's how.

Sending Log Files

Some steps on finding the log file so we can troubleshoot

Getting the Licensing Log Files

For sending us the .log file when facing subscription issues

Sound Distortion and Volume Troubleshooting

For any issues regarding sound quality.

Troubleshooting For No Sound When Using DFX

If you don't have sound when using DFX you'll need to make sure that you've got the correct playback device selected within the DFX app. Here's how.

5.1, 7.1, and Other Surround Sound Troubleshooting With FxSound

If you're having troubles using surround sound systems with FxSound or DFX we have a few troubleshooting steps you can try here.

Troubleshooting No Processing/Audio Changes

Some troubleshooting steps for when you're running FxSound or DFX but you're not getting any processing changes to your sound.

Illegal License Key Troubleshooting (FxSound Premium/DFX)

For illegal license key messages on FxSound Premium and DFX, you'll want to verify that you've got the correct version for your license key.

Looking for Past Versions of FxSound or DFX?

Past Versions of FxSound and DFX

More Topics

Customize audio

Effects

Articles to help you use FxSound Effects to control the Bass, Surround Sound, Clarity, Ambience, and Dynamic Boost of your sound.

Equalizer

Articles to help you control your sound with FxSound Equalizer (EQ) and fine tune every frequency to your precise needs and taste.

Presets

Articles to help you understand, create, and select the best Presets for FxSound for music, gaming, TV, movies, transcription, or whatever you listen to.

Set up

Installation

Articles for help with installing, uninstalling, and reinstalling FxSound. If you're running into error messages or bug issues, here's a good place to start.

Settings

Articles for information and help on the FxSound settings including keyboard shortcuts, playback device management, and more.

Account

FxSound articles for everything account, subscription, and login related. If you're having troubles accessing FxSound Pro, this is a good place to start.

Billing

Our articles on billing, payment, subscriptions, and FxSound. If you need help with billing, this is the place to start.

Troubleshooting

Troubleshooting

Articles for troubleshooting FxSound. If you're getting error messages or bug issues or your sound is not working as expected, we've got you covered here.

Contact Support

Send us an email and we'll get back to you asap.