Troubleshooting

Why Can't I Switch My Playback Device in Windows?

You can! It just might not look like it...

Troubleshooting for No Sound

For help on getting your sound back!

Sending Log Files

Some steps on finding the log file so we can troubleshoot

Getting the Licensing Log Files

For sending us the .log file when facing subscription issues

Sound Distortion and Volume Troubleshooting

For any issues regarding sound quality.

Troubleshooting No Sound/Audio (DFX)

Troubleshooting No Sound/Audio When Using DFX

5.1, 7.1, and other Surround Sound Troubleshooting

Surround Sound Troubleshooting

Troubleshooting No Processing/Audio Changes

Troubleshooting No Processing when using FxSoud/DFX

Illegal License Key Troubleshooting (FxSound Premium/DFX)

Illegal License Key

Looking for Past Versions of FxSound or DFX?

Past Versions of FxSound and DFX

More Topics

Customize audio

Effects

Equalizer

Presets

Set up

Installation

Settings

Account

Billing

Troubleshooting

Troubleshooting

Contact Support

Send us an email and we'll get back to you asap.